Playfina Terms and Conditions

Welcome to Playfina. These Terms and Conditions ("Terms") govern your use of Playfina Casino, accessible at playfina.com, and form a binding agreement between you and us. By creating an account, completing the Playfina casino registration process, or using any part of our online casino, you confirm that you have read, understood and accepted these Terms in full. If you do not agree with any part of this document, we ask that you refrain from using our services.

1. Who We Are and Our Licensing

Playfina is owned and operated by Novatrix SRL, a company registered under the laws of Costa Rica, registration number 3-102-893958, with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We hold an e-gaming licence No. 0000002 issued by the Tobique Gaming Commission. We are also licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under licence No. ALSI-202508056-FI2. Paysafe transactions on our site are processed by Tronabriz Limited, and our affiliate programme operates under the name Playfina Partners. This document is version 1.0, effective from 12.06.2025 and last updated 16.02.2026.

2. Eligibility and Account Registration

To use Playfina Casino you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. When you register for a Playfina casino account, we require your date of birth, full legal name, residential address and a valid e-mail address. Only one account per person is permitted at Playfina Casino; accounts sharing a residential address, household, IP address or device will be treated as duplicates and forfeited. We reserve the right to verify your identity at any stage, and your Playfina casino login credentials must never be shared with third parties.

3. Restricted Territories

We do not accept real-money players from a number of jurisdictions, including Afghanistan, Belgium, Brazil, Bulgaria, Canada (Provinces of New Brunswick and Ontario), China, Cyprus, Estonia, France, Greece, Israel, Latvia, Lithuania, Malta, the Netherlands, Poland, Romania, Russia, Ukraine, the United Kingdom, the United States and several other countries listed in our full restricted-territories policy. Players from Sweden are excluded from all bonuses, promotions, VIP rewards and loyalty point exchanges, and our welcome package is unavailable to players from Sweden and Finland. Provider-level restrictions also apply: NetEnt titles are barred in a long list of markets, while Play'n GO, Pragmatic Play and Amatic carry their own regional limitations. Players who breach this policy forfeit any right to withdrawals or refunds. We strictly prohibit the use of VPNs or similar tools to bypass these restrictions; doing so may result in confiscation of winnings.

4. Deposits and Currencies

Our supported currencies include EUR, USD, AUD, CAD, NOK, NZD, ZAR and INR, alongside cryptocurrencies such as BTC, ETH, USDT, LTC, XRP and others. Our internal operating currency is EUR, and crypto transactions are converted at real-time Coinbase Converter rates. The minimum deposit is 20 EUR or its equivalent. Deposits must be made from a payment account registered in your own name; third-party deposits will result in confiscated winnings and a refund of the deposit to its rightful owner. Before playing with BTC, you must submit valid photo ID, and deposits stay blocked until verification is complete.

5. Withdrawals and Processing Times

The minimum withdrawal at Playfina is 20 EUR or its currency equivalent. Withdrawal requests are processed within 72 hours of approval, though actual Playfina withdrawal time in Australia and other regions depends on the payment method chosen and your verification status. Bank transfers are completed within 3 business days, and intermediary banks may apply additional charges. We apply daily, weekly and monthly withdrawal limits — for example, 2,000 EUR daily, 5,000 EUR weekly and 20,000 EUR monthly, or the equivalent in your currency — while progressive jackpot wins are paid in full outside these limits. Every deposit must be wagered three times before related funds become withdrawable. Dormant accounts, defined as no login or gameplay for 12 consecutive months, are charged 20 EUR per month or the remaining balance if smaller.

6. Bonuses and Promotions

Our Playfina no deposit bonus and welcome offers are subject to specific terms. New players can claim our Welcome Package, headlined as 280% up to 1,800 EUR plus 800 free spins spread across the first four deposits. Using the Playfina bonus code FIRST unlocks a tiered first-deposit bonus, and a Playfina promo code GOLD activates our Weekend Grand Finale offer, available Friday through Sunday. All deposit bonuses carry a 35x wagering requirement, with free spins requiring activation within 3 days and 7 days to complete wagering thereafter. Only one Playfina casino bonus can be active at a time, and deposit bonuses do not stack. Maximum bet while a bonus is active is 5 EUR or the equivalent; exceeding it allows us to void related winnings. Bonuses, including any Playfina casino no deposit bonus code offers, remain unavailable to players from Sweden, with the welcome package also excluded for players from Finland.

7. Loyalty Program and VIP Club

Our loyalty programme spans 175 levels across seven VIP statuses, from Bronze VIP through to Diamond VIP, distributing over 1,544,710 EUR and 4,430 free spins in total, with the keys to a Lamborghini Huracan awaiting our top player. You are enrolled automatically upon registration, and your progress is tied to real-money wagering. Higher VIP tiers unlock personal account managers, enhanced cashback and tailored offers; as noted above, players from Sweden are excluded from VIP rewards.

8. Games and Software

Playfina online casino offers more than 11,000 slots, along with table games, live dealer titles, instant wins and progressive jackpots. Our Playfina pokies selection includes titles from Evolution, Pragmatic Play, NetEnt, Play'n GO, BGaming, Amatic, Endorphina and many more of the 80-plus studios we work with. Live dealer games — including live roulette, live blackjack, live baccarat and game shows — are supplied by Evolution, Pragmatic Play and Ezugi. While we do not currently offer a downloadable Playfina app, our HTML5-optimised mobile browser experience delivers full Playfina casino mobile functionality without the need for a Playfina casino application.

9. Responsible Gambling

We are committed to promoting responsible play. Our platform includes self-exclusion tools, deposit limits and reality checks, and we encourage you to contact our support team if you feel your gambling is becoming a concern.

10. Complaints and Dispute Resolution

Should you have a complaint, we ask that you first contact our support team via live chat or e-mail. Unresolved disputes may be escalated to EGIS, an independent alternative dispute resolution body operating under Tobique Gaming Commission regulations, or filed through the AskGamblers Casino Complaints Service, where both parties are given 96 hours to respond. All disputes are ultimately resolved exclusively by arbitration in Costa Rica.

11. Changes to These Terms

We may update these Terms from time to time to reflect regulatory, operational or commercial changes. The English version of this document is authoritative and prevails over any translation. Continued use of Playfina Casino after changes take effect constitutes your acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms, our Playfina casino registration process, or your account, our support team is available 24/7 via live chat and e-mail at support@playfina.com.