Playfina Privacy Policy

At Playfina Online Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit playfina.com, register a Playfina casino account, use the Playfina app, or take part in any of our games and promotions. By using our services, you agree to the practices described in this policy. Playfina is operated by Novatrix SRL, a company registered under the laws of Costa Rica, registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica.

Information We Collect

We collect information directly from you and automatically through your use of our platform. When you complete Playfina casino registration, we require your date of birth, full legal name, residential address and a valid e-mail address. We allow only one account per person, and accounts sharing a residential address, household, IP address or device are treated as duplicates and may be forfeited.

• We collect identity and contact details provided during registration and account verification (KYC)
• We record deposit, wagering and withdrawal history, including data related to your Playfina casino withdrawal requests
• We gather technical data such as IP address, device type, browser and location when you access playfina login or the Playfina casino app
• We store communication records when you contact our support team by live chat or e-mail
• We log your participation in promotions, including any Playfina bonus code, Playfina promo code or Playfina no deposit bonus code you redeem

How We Use Your Information

We use the information we collect to operate our services responsibly and securely. Our purposes include verifying your identity, processing deposits and withdrawals, preventing fraud, complying with our licensing obligations, and personalising your experience, including offers such as the Playfina sign up bonus, Playfina no deposit bonus, and ongoing promotions available through our loyalty programme.

• We use your data to confirm eligibility for real-money play at Playfina casino real money games
• We use payment details to process transactions through our supported deposit and withdrawal methods
• We use your account activity to calculate wagering requirements, cashback and VIP rewards
• We use contact information to send account updates, security alerts and, where permitted, marketing communications
• We may verify your phone number as part of KYC before completing a withdrawal

Cookies and Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, and analyse how players use our platform, including through the Playfina casino mobile site and the Playfina app. Cookies also help us detect suspicious activity and prevent players from bypassing geographic restrictions through VPN use, which is strictly prohibited on our platform.

Data Sharing and Third Parties

We do not sell your personal data. We may share information with trusted third parties strictly to operate our services, including payment processors such as Tronabriz Limited, which processes Paysafe transactions on our behalf, and CoinsPaid for cryptocurrency payments. We may also share data with regulators, licensing authorities, fraud-prevention services and dispute resolution bodies.

• We share data with payment providers to process deposits and Playfina casino withdrawal requests
• We share data with our affiliate programme, Playfina Partners, solely for tracking referred registrations
• We disclose data where required by law, regulation, or a valid request from the Tobique Gaming Commission
• We may share information with EGIS, our independent ADR body, or with the AskGamblers Casino Complaints Service if you escalate a dispute

Data Security

We implement administrative, technical and physical safeguards designed to protect your data against unauthorised access, alteration or disclosure. Access to your account information is restricted to authorised personnel who need it to perform verification, support or compliance functions. While we take reasonable steps to protect your data, no online transmission is entirely secure, and we encourage you to use a strong password for your Playfina login and to keep your login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you. We aim to honour these rights promptly and in accordance with applicable law.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal and regulatory retention obligations
• You may object to certain uses of your data, including direct marketing
• You may withdraw consent where processing is based on consent, without affecting prior lawful processing

To exercise any of these rights, please contact us using the details below.

Data Retention

We retain your personal data for as long as necessary to provide our services, comply with our legal and licensing obligations, resolve disputes, and enforce our agreements. Where you do not log in or play for 12 consecutive months, your account is considered dormant, and applicable fees may apply as outlined in our Terms and Conditions. We may retain certain records for longer periods where required by anti-money-laundering or gaming regulations.

International Data Transfers and Eligibility

Playfina Online Casino operates internationally, with localised experiences for players in Germany, Australia, New Zealand, Canada, Norway, Finland, Italy, Mozambique and Arabic-speaking regions. If you access Playfina Australia or use Playfina casino login Australia, your data may still be processed outside your home country, including in Costa Rica, in connection with our licensing and operational requirements. We do not knowingly collect data from residents of restricted territories, and players attempting to bypass these restrictions are not entitled to winnings, refunds or withdrawals.

Licensing and Regulatory Information

We operate under an e-gaming licence issued by the Tobique Gaming Commission, licence No. 0000002, as well as under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, licence No. ALSI-202508056-FI2. Our Terms and Conditions, version 1.0, effective from 12 June 2025 and last updated 16 February 2026, govern the relationship between us and further describe how we process personal data in connection with your account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or licensing obligations. We will post any updated version on this page, and continued use of our services after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise your privacy rights, please contact our support team at support@playfina.com. Our support is available 24/7 via live chat and e-mail to assist you with privacy requests, account queries or general questions about Playfina casino services.